83ok Privacy Policy
Your personal information is completely safe with us — 83ok collects, uses, and protects your data with SSL encryption and strict privacy standards.
Introduction & Scope
83ok ("we", "us") is a trusted online gaming platform in Bangladesh. This privacy policy explains what personal information we collect when you use our website, mobile site, or app, why we collect it, how we use it, and how we keep it protected.
By using our services, you agree to the terms described in this policy. This policy is an integral part of 83ok's Terms and Conditions. Our services are intended for individuals aged 21 and above only.
We believe data protection is not merely a legal obligation — it is our ethical responsibility to our users. To that end, we follow internationally recognised data protection standards.
What Data We Collect
83ok collects the minimum data necessary to provide our services properly. The data collected falls into two main categories:
A. Information You Provide Directly
When you register an account, complete identity verification, or contact us, we may collect the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- National ID or passport number (for identity verification where applicable)
- Financial transaction details — deposit and withdrawal methods (bKash, Nagad, Rocket, Upay or bank transfer)
- Messages and information you provide in support tickets or live chat
B. Automatically Collected Information
The following information may be collected automatically while you browse our site:
- IP address and device type
- Browser type and operating system information
- Date, time, and duration of site access
- Pages visited and navigation patterns
- Information from cookies and similar tracking technologies (details in Section 7)
Identity Information
Name, date of birth, national ID — for account verification and legal compliance.
Financial Information
Transaction details — for secure payment processing and fraud prevention.
Contact Information
Email and mobile number — for account notifications and support.
Usage Information
Site navigation and gaming activity — for improving service quality.
Purpose of Data Use
83ok uses your data only for specific and legitimate purposes. We never use your information beyond what is necessary.
3.1 Service Operation & Identity Verification
We use your identity and contact information to create, manage, and secure your account. This information is also required for age verification and implementing responsible gaming policies.
3.2 Financial Transaction Processing
Financial information is used to process deposits and withdrawals through bKash, Nagad, Rocket, Upay, and bank transfers. It is also essential for fraud detection and anti-money laundering purposes.
3.3 Customer Service & Support
Our 24/7 live chat support and email support team use your information to resolve your issues. Records of each support interaction help us improve service quality.
3.4 Security & Compliance
Your information is monitored to prevent unauthorised access, fraudulent activity, and account compromise. Data may also be used to meet legal obligations and resolve disputes.
3.5 Service Quality Improvement
We analyse overall usage patterns to improve the platform experience and functionality. This analysis is fully anonymised — not identifiable to any individual.
Sharing Data with Third Parties
83ok does not sell, rent, or commercially transfer your personal information. However, limited data sharing may be necessary in certain circumstances:
4.1 Payment Processors
Only the necessary financial information is shared with authorised payment gateways and mobile banking operators (such as bKash, Nagad, Rocket, Upay) to complete financial transactions.
4.2 Technology & Service Providers
Necessary information may be shared with selected technology partners for server hosting, data analysis, and customer service software operations. All such partners are bound by strict confidentiality agreements.
4.3 Legal Requirements
Information may be disclosed when required by a court order, a valid request from a government or regulatory authority, or to fulfil legal obligations. Only the minimum necessary information is disclosed in such cases.
4.4 Emergency Protection
Necessary information may be shared with relevant authorities to address fraud, scams, or other security threats.
Data Security Measures
83ok follows the highest industry standards to protect your data. Our technical and organisational security measures include:
SSL/TLS Encryption
All data transmitted on our website and mobile platform is protected with SSL (Secure Socket Layer) encryption technology. This means third parties cannot view or read information exchanged between your browser and our servers.
Data Storage Security
Collected data is stored in encrypted form on secure servers. Access to the database is strictly controlled, and only authorised personnel can access the relevant information.
Password Security
Your password is never stored in plain text. Passwords are secured using industry-standard hashing algorithms.
Continuous Monitoring
Our systems are continuously monitored to detect suspicious activity. A dedicated team is active to respond quickly to any security threats.
Please note that no method of data transmission over the internet or electronic storage is 100% secure. We strive to ensure the highest level of protection, but an absolute guarantee of security is not possible.
Data Retention Period
83ok retains your personal information only for as long as it is necessary or legally required:
- Account information: Retained while your account is active and for a defined period thereafter as required by law.
- Financial transaction data: May be retained for an extended period in accordance with financial regulation and audit requirements.
- Support and communication data: Kept for a limited period for dispute resolution and service quality improvement.
- Cookie and browsing data: Automatically deleted after the relevant cookie expires.
After your account is closed, all personal data beyond the legally required retention period will be securely deleted or anonymised.
Cookie Policy
Cookies are small data files stored in your browser. 83ok uses cookies for the following purposes:
7.1 Essential Cookies
These cookies are essential for maintaining your login session, managing security tokens, and ensuring core site functionality. Without them, the site will not function properly.
7.2 Functionality Cookies
These cookies are used to remember your preferences (such as language and theme) and to provide a personalised experience.
7.3 Analytics Cookies
Analytics cookies are used to collect anonymous statistics to understand usage patterns across different parts of the site. This helps us improve our service quality.
You can manage cookies through your browser settings. However, disabling certain essential cookies may affect some site functionality.
Your Data Rights
As an 83ok user, you have certain important rights regarding your personal information:
8.1 Right of Access
You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your personal data.
8.2 Right to Correction
If any of your information is incorrect or incomplete, you may request that it be corrected. We will make the necessary corrections as promptly as possible.
8.3 Right to Erasure
In certain circumstances, you may request that your data be deleted. However, some information may need to be retained for a specified period due to legal obligations or legitimate business reasons.
8.4 Right to Object to Processing
You have the right to object to the processing of your data for marketing purposes or in certain other cases. We will give such requests due consideration.
8.5 Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
To exercise any of the above rights, contact us at [email protected]. We will respond to your request within 30 days.
Minor Protection
83ok's services are intended solely for individuals aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21.
We attempt to prevent minors from accessing the platform through an age verification process at account registration. If we are informed that a minor's information has been collected, we will immediately close that account and delete the associated data.
If you become aware of any unauthorised access by a minor, please contact us at [email protected].
Third-Party Services & Links
Our platform works with various game providers to supply game content, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, JILI, and PG Soft. These providers have their own privacy policies, and your data on their platforms is governed by their respective policies.
For payment services, bKash, Nagad, Rocket, Upay, and banks each have their own privacy policies. When you access their platforms, the privacy policy of the relevant institution will apply.
83ok is not responsible for the data protection practices of these third-party providers.
Policy Changes & Updates
83ok reserves the right to update this privacy policy from time to time. Updates may be necessary due to changes in service scope, technological developments, or changes in the regulatory environment.
For significant changes, we will notify you via the email registered to your account or through a notice on the site. Continued use of the site after any changes indicates your acceptance of the updated policy.
The date of the latest update will always be displayed at the top of this page. We recommend that you review this policy regularly.
Privacy Contact
If you have any questions, concerns, or requests about this privacy policy, please contact us. 83ok's privacy team will give your request the attention it deserves.
24/7 Live Chat Support
Privacy-related requests are accepted in both Bengali and English. Responsible Gaming and Terms and Conditions pages are also worth reading.